Question 1

Do I need to book in advance?

Accepted Answer

Yes, advance booking is recommended to ensure availability. You can book your appointment through the online booking system. Most nail technicians require at least 24-48 hours' notice for appointments.

Question 2

What should I bring to my appointment?

Accepted Answer

Just yourself! All professional tools, products, and equipment are provided. If you have any specific product preferences or allergies, please mention them when booking.

Question 3

How do I find the exact address?

Accepted Answer

For privacy and security, the specific address is shared upon booking confirmation. You will receive detailed directions and any parking instructions with your booking confirmation.

Question 4

What services do you offer?

Accepted Answer

We specialise in Express Services, Gel Polish Services, Builder Gel Services, Hard Gel Services, Extensions Services and 6 more services. Each service is tailored to your individual needs in the comfort of a private home salon environment. Contact us for detailed pricing and service descriptions.

Question 5

Where are you located?

Accepted Answer

The salon is conveniently located in Cardiff, United Kingdom. Specific address details and parking instructions will be shared upon booking confirmation.

Question 6

How inclusive is your salon space?

Accepted Answer

At That Welsh Nail Guy, inclusivity isn't just a buzzword – it's our core philosophy. We've intentionally created a zero-pressure environment that welcomes everyone, regardless of gender identity, neurodiversity, anxiety levels, or communication style. Whether you're an over-sharer or prefer minimal chat, queer, neurodivergent, or just looking for a comfortable nail experience, you're absolutely welcome. Our space is designed to be a safe, judgment-free zone where you can be yourself. We understand that salon experiences can be overwhelming, so we prioritise creating a relaxed atmosphere where you can feel completely at ease. From our friendly approach to our adaptable communication style, we're committed to making sure every client feels respected, comfortable, and celebrated.

Question 7

What is your cancellation and rescheduling policy?

Accepted Answer

We understand that life can be unpredictable, so we've designed our cancellation policy to be fair and flexible. If you need to cancel or reschedule, we kindly request at least 24 hours' notice. Cancellations made with less than 24 hours' notice may incur a 50% booking fee, which helps us manage our schedule and respect our nail technician's time. For no-shows without any communication, the full service fee may be charged. If you're running late, please contact us as soon as possible – we'll do our best to accommodate you, but please note that significant delays might result in a shortened or rescheduled appointment. We appreciate your understanding and aim to make the process as smooth as possible for everyone.

Question 8

Do you offer any special preparation advice for nail services?

Accepted Answer

To ensure the best possible results and longest-lasting nail service, we recommend a few key preparation steps. If you're getting gel or extensions, please avoid using oils or hand cream on the day of your appointment, as these can prevent proper adhesion. If you have existing nail polish or gel, try to remove it beforehand to save time during your appointment. For those with sensitive skin or allergies, we're happy to do a patch test prior to your service. If you have any specific concerns about nail health, recent injuries, or skin conditions, please mention these when booking. We recommend keeping your nails clean and dry before the appointment, and if possible, avoid heavy manual work that might cause additional wear or damage to your nails.

That Welsh Nail Guy

About That Welsh Nail Guy

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